Backend
CRM

CRM Agents Overview

Introduction

The Customer Relationship Management (CRM) section of the TKM AI Agency Platform consists of specialized agents designed to handle user interactions, data management, and business operations. These agents work together to provide a comprehensive CRM solution.

Architecture

Agent Structure

Backend/CRM/
├── Acuario/    # RAG (Retrieval Augmented Generation)
├── Carina/     # Data Analysis
├── Humile/     # Chat Interface
├── Invicta/    # Message Router
├── Lyra/       # Notification Manager
├── Orfeo/      # Feedback Manager
├── Orion/      # Classification
├── Pegaso/     # Integration Manager
└── Prometheus/ # Monitoring

Core Components

Message Routing

  • Invicta: Central message router
  • Humile: Chat interface management
  • Acuario: Context-aware response generation

Data Management

  • Carina: Data analysis and insights
  • Orion: Document and content classification
  • Orfeo: User feedback processing

System Operations

  • Lyra: Notification handling
  • Pegaso: External system integration
  • Prometheus: System monitoring

Integration Flow

User Interaction Path

  1. Message reception (Humile)
  2. Route determination (Invicta)
  3. Context retrieval (Acuario)
  4. Response generation
  5. Notification handling (Lyra)
  6. Feedback collection (Orfeo)

Data Processing Path

  1. Content classification (Orion)
  2. Data analysis (Carina)
  3. Integration processing (Pegaso)
  4. System monitoring (Prometheus)

Key Features

Intelligent Response System

  • Context-aware responses
  • Multi-modal content support
  • Semantic search capabilities
  • User interaction history

Business Intelligence

  • Data analytics
  • Performance metrics
  • User behavior analysis
  • Trend identification

System Management

  • Real-time monitoring
  • Integration management
  • Notification handling
  • Feedback processing

Security Features

  • User authentication
  • Data encryption
  • Access control
  • Audit logging

Performance Optimization

  • Load balancing
  • Resource management
  • Response time optimization
  • Scalability features

Future Roadmap

  • Enhanced analytics capabilities
  • Advanced integration options
  • Expanded notification channels
  • Improved feedback processing
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